We are based and registered in the UK and we also have our offices in the USA , we will ship from the UK or USA OUTLET.
The vast majority of orders are dispatched within 1 working day, however large orders or items which require manual assembly may take slightly longer. We will usually inform you if this happens. All items in the web shop showing in stock are actually in stock.
Orders to destinations outside the United Kingdom or USA are dispatched via tracked Airmail, UPS or FedEx. You can select your shipping option at the checkout page – click the Estimate Shipping button in the shopping cart to view the shipping option costs. Shipping cost depends on the total weight of the goods.
Typical International Delivery Times
Airmail: 3-4 working days after dispatch. Up to one week for some countries. There is tracking available.
UPS: 3-4 working days
FedEx: 3-4 working days
USA and the rest of the world
Airmail: 4-5 working days. Please allow extra time to clear customs*.
UPS: 4-5 working days
FedEx: 4-5 working days
*For international orders outside Europe this can take up to 2 additional days. Total delivery time can be up to a week. Thank you for being patient.
AIRMAIL DELIVERY TIMES ARE NOT GUARANTEED AND MAY BE UP TO A WEEK
FOR URGENT ORDERS WE HIGHLY RECOMMEND CHOOSING FEDEX RO DHL DELIVERY
You are responsible for any VAT, tariff, duty, import taxes, handling fees, brokerage charges, customs clearance charges required by your country for importing consumer goods from the UK or USA! There is no way for us, Idesign Electronics (the shipper) to predict your country’s customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your countries FedEx and/or postal system may charge you. Invoices may be required by your local customs office or for FedEx. If you decide not to pay costs required by your customs – we cannot issue any refunds.
We will not falsify customs forms – documentation will accurately describe the contents and cost of your order. Idesign Electronics make best efforts to follow rules, regulations and laws locally and worldwide. Thank you for respecting our values.
Orders sent in the UK are dispatched via Royal Mail (First Class) or next day courier (UPS). You can select your shipping option at the checkout page. Click the ‘Estimate Shipping’ button in the shopping cart to view the shipping cost options for your order. Orders over £100 will be sent via tracked UPS courier.
UK Delivery Times
Standard Delivery (Royal Mail First Class) – 1-3 Working Days
Next day courier (UPS) – 1 Working Day (Cut off time is 12pm)
If order has not been received within these times, please contact us. For international orders it sometimes happens that local post office in destination country holds goods without notifying either the customer or us. In this case, it may be necessary to contact your local post service of courier depot for more information.
VAT and Taxes Information
Idesign Electronics Limited website prices include sales tax where applicable. Our online shop is a consumer business and does not have the option for EU companies to place the order without VAT. If you are a VAT registered company in an EU Member State you are eligible to recover the VAT according to Articles 170-171a VAT Directive and following the full rules laid out in Directive 2008/9/EC.