Return Policy

This is for online consumer sales only. For returning goods bought in our shop please contact

Damaged in goods

In accordance with your rights when you purchase goods online, damaged products can be returned so long as you let us know within 12 hours from the time of delivery. They must include all original packaging ( as received ) , Any free gifts which may have been sent must also be returned. If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund.
We may make a deduction from the refund if the value of the goods has been reduced as a result of you handling them.

To return goods please obtain an KENTECH ELECTRONIC number from Customer Services on

You must return the Damaged goods to us within 7 days of telling us about the damage , and you need to make sure the goods are properly packaged, and sent with a reputable courier, as you are responsible for the goods until we receive them. You have the option of using our courier at discounted rates.

Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (in a case there is no replacement stock ). If your order was eligible for free delivery, then no refund for postage can be applied.

For Mining Machines
we cannot refund for miner systems that settings has been edited and used for other purposes that it supposed to be used.

Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

If any of your purchases develop a fault, and it’s more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.
Sometimes manufacturers provide support direct to end users.The main reason for this is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.
For products sold as open box or clearance the warranty period is 30 days.

Damage in Transit

If any items were damaged in transit, we ask that you report it to us within 24 hours (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, please refuse the delivery and call Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method.

Item Missing or Incorrect Item

If there is an item missing from your order or the wrong item has been sent, then please contact Customer Services on Whatsapp :+184 5393 4314 as soon as possible and in any event within three days, and we will do our best to resolve the problem.

Refund Policy

Damage or Lost Order/Package

Orders and packages will be covered by “Route” insurance in case you kept it selected on the cart/check out. If you got your item and it is damaged or lost during shipping you will need to open a claim with our representatives:

We will not cover any refunds for order/items/package that was ordered without insurance in the event of Lost or damaged items.


All of our miners are tested to make sure they work before shipping. We only replace items if they are defective or damaged. Any exchange claim needs to be submitted by email before shipping, you can send us a detailed request to the following email address:


All return claims must be approved before shipping via email, please send your detailed claims to our email:

We will not accept any returns that were shipped to us without an appropriate RMA provided by our email.

As a wholesale company , all orders are final , however in a case of damaged you send back and Orders are replaced within another 7 days and you get a refund only in a case there is no replacement stock .